09 832 3727
32a Airdrie Road, Ranui 
Auckland

 

FAQ


Q.:  How do I know if I am eligible for ACC or Ministry of Health funding?


A.: If you have noticed increasing difficulty getting around or in and out of your home talk to your doctor, who will know what is required to apply for Ministry of Health funding. If you have been in hospital, you may already have talked to an occupational therapist. If you have had an accident, contact your ACC Case Manager. You can also look at the Ministry of Health or ACC website.

 

Q.:  How do I know if a ramp will suit my situation?


A.: We will come and look at your home and work with your occupational therapist to see what is the best solution for you. Our modular ramps can be assembled in a variety of layouts, so are very versatile and suitable for most sites under a metre high. See our gallery for some different options. Our ramps are used by people of all ages, from children through to the elderly, whether using a walking frame, a manual or power wheelchair or scooter, assisted or independently.

 

Q.:  How much weight can a ramp carry?


A.: We recommend 400kg for normal pedestrian or wheelchair use. Don’t ‘point load’ heavy items or use for vehicles. We can customise ramps to take heavier loads.

 

Q.:  What safety requirements do your ramps meet?


A.: We comply with Ministry of Health guidelines i.e. ramps are 1 metre wide with 75mm side frames and 900mm high handrails and installed at 1:12 gradient unless otherwise specified.

 

Q.:  Will my ramp be slippery in the wet?


A.: No. When used as recommended all Rampworx products exceed NZ Standards Slip Resistance Tests in wet conditions. Wear sensible footwear in the wet and keep the ramp clean.

 

Q.:  How long does it take to install a ramp?


A.: Once we receive approval, we undertake to install aluminium ramps within 10 working days in the North Island. For the South Island allow 20 working days, as there are sometimes freight delays. Installation usually takes less than a day, as everything is prepared in our workshop in advance.

 

Q.:  How do I clean my ramp?


A.: Sweep it regularly to remove leaves and other debris. This will prevent a build up of organic material that may rot down and impair the non-slip surface. If your ramp gets muddy, hose it down or scrub with an ordinary household broom. You can use mild detergent, but don’t use harsh abrasives or metal scrubbers.

 

Q.:  What happens when I don’t need the ramp anymore?


A.: Contact the occupational therapist or ACC Case Manager who you dealt with originally. If you no longer have this information you can contact us and let us know the address and your contact details so we can arrange to remove the ramp. You can also contact Enable and Accessable directly.

Ramps are the property of the funding agency concerned so must be returned to us to store on their behalf. If you purchased the ramp privately contact us to discuss your options.

 

Q.:  My ramp has been damaged. What do I do?


A.: If your ramp has been funded by ACC or the Ministry of Health, contact them first. If safety is an issue e.g. you can’t use the ramp, let them know. They will have a process for arranging assessment and repair and we may be asked to inspect the ramp and carry out repairs on their behalf. For privately owned ramps contact us. There is an initial inspection fee and additional repair costs if required.